Frequently Asked Questions.

How do I register a seller?

Visit the Seller Registration page and enter the Group ID from your fundraiser packet, parent letter, email, or text. After registration, the seller will receive a Seller Online ID and password. Save this information so you can log in, share the fundraiser, and view online activity.

What is a Group ID?

A Group ID identifies the school or organization running the fundraiser. Families usually receive it from the fundraiser coordinator, packet materials, a parent letter, email, or text message.

What is a Seller Online ID?

A Seller Online ID identifies the individual seller. Shoppers use it so online purchases are credited to the correct student, participant, or seller account.

I forgot my Seller Online ID. How do I find it?

Use the Seller Login page and choose the Lost Seller ID option. Enter the email address used during registration and your Seller Online ID will be emailed to you.

I forgot my password. How do I reset it?

Use the password reset link on the Seller Login page. Enter the requested information and follow the reset instructions to regain access to your seller account.

How do I view online orders for my seller?

Log in to the seller dashboard using the Seller Online ID and password. Online activity and seller details will be shown in the account dashboard when available.

Do online orders count toward prizes or seller totals?

Yes. Online orders placed with the correct Seller Online ID are intended to credit that seller. Always make sure shoppers use the right Seller Online ID before completing an order.

How do I start shopping?

Start from the shopping page and enter the Seller Online ID you received from the seller or fundraiser group. This connects your purchase to the correct fundraiser.

Can I support multiple sellers?

Yes. Place separate orders for each seller so every purchase is credited to the correct Seller Online ID.

What if I entered the wrong Seller Online ID?

Contact support as soon as possible with your order details, the Seller Online ID used, and the correct Seller Online ID if you have it.

Are all catalog items available online?

Online item availability can vary by fundraiser, catalog, and season. The online store will show the items currently available for the seller or group you are supporting.

Can I choose home delivery or school/organization delivery?

Available delivery options depend on the fundraiser. If home delivery and school/organization delivery are both offered, you can choose from the available options during checkout.

When will my order ship?

Shipping timing depends on the fundraiser schedule, delivery method, and order processing. Use order status tools when available or contact support with your order information.

What is school or organization delivery?

School or organization delivery means the order is delivered with the group’s fundraiser shipment instead of being shipped directly to your home.

Can I change my shipping address after ordering?

Contact support as soon as possible. Address changes may not be available once an order has started processing or shipping.

How do I check my order status?

Use the Order Status page and enter the requested order details. If you need more help, contact support with your order number and contact information.

I did not receive my receipt. What should I do?

Check your spam or junk folder first. If you still cannot find it, contact support with the email address used at checkout and any order details you have.

I received a wrong or damaged item. How do I get help?

Contact support with your order number, the item involved, and a description of the issue. Photos may help us review damaged item concerns faster.

I still have questions. Who should I contact?

Use the Contact Us page or call support at 1-800-624-3050. Include your Seller Online ID, Group ID, order number, or fundraiser name when available.