ONLINE ORDER FAQ’s

• Q:  How do I register my child?
• A: Visit our Seller Registration page and place the School ID provided on your parent letter into the SELLERS REGISTER HERE section. After you fill out the form and click next you will be provided with your unique Seller ID. Please note your Seller ID and password located in the upper right corner. You will use these to log in and check your online sales later. This information will be sent via email as well. You also have the option to send emails with your Seller ID to family and friends or start shopping.
• Q:  Are there email templates or links I can share with my friends and family?
• A: These tools can be found by visiting the Seller Resources section of our Seller Registration page. Go to ALREADY REGISTERED and enter the child’s Seller ID and Password you created. You can upload a photo, send emails, or share to social media with a link asking for support.
• Q:  I forgot my password or Seller ID how do I find it?
• A: Visit our Seller Registration page and go to the LOST YOUR ID section and follow the instructions.
• Q:  How do I view sales placed for my child?
• A: You can use our Seller Resources by visiting our Seller Registration page. Use the Seller ID and Password you created to log in at the ALREADY REGISTERED section of the page.
• Q:  I just placed my order, when will it ship?
• A: In most situations online orders will ship 1-2 weeks from being placed. In some cases weather may delay perishable product shipments. Perishable products include candy, food, and flower bulbs.
• Q:  I ordered over 2 weeks ago and have not received my items, what can I do?
• A: Shipping times can be affected for a variety of reasons. We do send courtesy emails with an update on your order. If you have a concern regarding your order, please reply to the order receipt email or call us on the number provided on your parent letter.
• Q:  Will the School receive notification of the online orders that were placed for my student?
• A:  The coordinator can view all online orders on the Coordinator Resource page of our website. If you are the Coordinator, simply log in to view all orders. At the end of the sale, the Coordinator receives a report detailing online sales.
• Q:  I put in a wrong shipping address, can I make changes?
• A: After your online order has been processed you will receive a receipt via email. Simply reply to this email with any changes to the delivery address. Please check your Spam if you do not receive the email.
• Q:  How will my Child receive their prizes if I order online?
• A: All prizes are sent to the school with the entire school order and labeled with your child’s name. Your child’s online order counts are combined with any orders placed on the physical order form to ensure they receive the correct prize level reached.
• Q:  Are all items the same online and in the catalogs? Can I order all items online and on my order form?
• A: We do vary the selection of products online and in our catalogs. Some items are exclusive to each. Therefore, in order to guarantee the availability of the item; it is best to place online product through the website and catalog product on your physical order form.
• Q:  I received a wrong or damaged item. How do I get a replacement?
• A: We understand that mistakes can happen, including an item being damaged in shipment. If you have a concern regarding your order, please reply to the order receipt email or call us on the number provided on your parent letter. All of our items are 100% guaranteed.
• Q:  I have questions not answered in the frequently asked questions. Help!
• A: Our customer service department would be happy to help! Please call the number provided on your parent letter, or Click Here for contact information.